How do I unzip SVG files/bundles?

When you download one file, it will come in .zip format. You will have to unzip it. In the unzipped file, you will find four formats – SVG, DXF, PNG, and EPS.

PC: Right-click on the zip file and click “Unzip” or “Extract” (depending on your computer)
MAC: Simply double-click on the zip file and it will unzip.
iPhone: Download app ‘iZip’ from App Store. Unzip the file using the app. Import it into software app.
Android: Select the file and click on ‘Extract.’ Import to software app and use.

I cannot find/open SVG file after downloading.

Our files come in four formats. DXF, SVG, PNG & EPS. You will find these formats in the zip file you download. At times, the SVG file has browser (Chrome or Internet Explorer) icon. You need to upload that in your software.

Can I use these files/bundles in an iPad?

Yes, sure you can. In order to unzip your files, I’d recommend downloading WinZip from the app store. It’s way easier to use and you can extract the files from the zip. Once extracted, you can open your cutting machine software and import the SVG file you want to use in your new project.

I cannot log into my account.

If it says the account does not exist or invalid email. Try registering again. If it says that the account already exists when you re-register, try changing the password and re-logging in.

I’m receiving all the emails but I cannot log in to my account.

You may be subscribed to the newsletter and may no have an account. You can try to register and see what happens 

How do I open SVG files in Cricut Design Studio?

To import an SVG file to your Silhouette Studio, first you will need to unzip the file:

How To Unzip SVG Cut File:

After you download the design, the first thing you need to do is unzip the files. You will not be able to proceed with using your files until you unzip them. In a nutshell, zipped (or compressed) files take up less storage space and can be downloaded more quickly than unzipped (or uncompressed) files. Immediately upon downloading your purchase, you will want to unzip the files in preparation for their use.

Instructions for PC
After you download, look at the icon for the zip folder. Zipped folders have the appearance of a folder with a little zipper on it. Right click on the folder, and you will see an option to “Extract All.” Clicking this option will begin the unzipping process. You will then see a prompt asking you where you would like to save your newly unzipped folder. If the destination is the same destination as the zipped folder, you do not need to browse, and just click Extract to begin unzipping. If you would like to place the unzipped files in a new spot on your computer, then browse to locate this Folder, and then click on Extract. After the unzipping process is complete, you will be left with TWO folders of your files. One will be the files still in the zipped folder. This folder can be deleted if you prefer, as the files are not usable in their zipped format. The other folder will be the unzipped and completely ready to use files. Note: The size of the download will determine how long it takes to complete the process. Computer speeds vary.

Upload to Silhouette Studio:

After your files are unzipped, you are ready to begin using your files in Silhouette. Remember, Silhouette Basic Edition users will want to use the DXF files, and Silhouette Designer Edition users can use either the SVG or DXF files. There are three methods you can use to open your files. All of these methods require you to open up your Silhouette Studio software FIRST. Your files will not properly open unless you open from WITHIN Silhouette.

Method 1 :
This is the File>Open method. Open up Silhouette, and in the upper left hand corner click on the ‘File’ icon. Then scroll down and click on ‘Open.’ You will then navigate to the folder your file is located in, click the file, and select OK to open.

Method 2 :
This is the Drag and Drop method. It is very simple and all you need to do is Drag the file you would like to open into your Silhouette work area. If the file type is compatible with your edition, it will be placed in your work area where you dropped it.

Method 3 :
This is the Silhouette Library method. You can add any compatible file to your Silhouette Library so that you can place it in your work area without searching for it on your computer. To add a file to your library, open up Silhouette and click File>Import>Import to Library. You will then be able to search for the file you would like to add to your library. Click OK and your file will now be available to you to use at any time while working in Silhouette. Now, if the file you would like to use is already in your library, you can start a new project by opening up Silhouette and then clicking on the ‘Show Library’ icon located on the left hand side. Locate the design you would like to use, and double click it. The design will now be added to your work area.

I am working with the DXF file in Silhouette Basic Edition. When I try to move or resize the design, it leaves pieces behind.

DXF files import as outlines only with no colors and no layers. So, when using a DXF file, you need to be extra careful, especially if there are lots of little pieces in your design. You may need to group together and/or make compound path like pieces/colors/layers to cut. Use the PNG photo as a guide if needed. I personally highly recommend upgrading to the Designer Edition as soon as you are able, as SVG files import differently with colors and layers, so they are typically easier to work with. Need a hand with DXF files?

I opened my file in Silhouette, but nothing is there. It looks blank

The design might have imported either very small or somewhere off the mat. Use the zoom out icon and zoom out as far as it will go. Then use your keyboard and hit Ctrl plus the letter A to select everything (Command plus ‘A’ on a MAC). If there still appears to be nothing in the file, contact the designer for guidance. If you were able to locate the design off the mat and want to avoid this in the future, go into your import settings (Edit> Preferences> Import Options) and check the following for both the SVG and DXF option: Fit to Page, Make White Lines Black, and Join Lines Into Polylines. Need more?

I would like to ungroup the design in Silhouette, but ungroup is not an option. It is shaded out so I cannot select it

If you run into this problem in Silhouette, the easy fix is to use the release compound path option instead. Then group all the pieces you need together, and make sure you make those pieces a compound path again so you don’t lose out on pieces that may be hidden. It helps to make the fill color transparent when doing this so you can see all the pieces. If compound path is also not an option, double check that you have opened the correct file type.

Can I import all the designs from a bundle to my Silhouette library at once?

Most definitely! The process is fairly simple. Open up your Silhouette Library and then open up the folder your files are saved in. Select them all, and drag and drop into your library. That’s it! The importing process can take a little extra time if importing a large quantity of files, so be patient.