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The FTC is going after Westinghouse and the motorcycle manufacturer for misleading customers about warranties.
The Federal Trade Commission said Harley-Davidson has been illegally voiding the warranties of consumers who repair their motorcycles and has ordered them to stop the practice. According to the FTC’s complaint, Harley Davidson and, separately, the Westinghouse Electric Company, violated the Magnuson-Moss Warranty Act act by voiding warranties of customers who used independent repair shops or did the work themselves. The FTC also claimed that Harley-Davidson did not fully disclose its warranty restrictions to customers.
“Consumers deserve choices when it comes to repairing their products, and independent dealers deserve a chance to compete,” Samuel Levine, director of the FTC’s Bureau of Consumer Protection said in a statement. “These orders require Harley and Westinghouse to fix their warranties, come clean with consumers, and ensure fair competition with independent providers. Other companies that squelch consumers’ right to repair should take notice.
The FTC said the actions taken by both companies restricted customers’ choices at market, cost consumers money by forcing them to use dealerships instead of shopping around for repairs, undercut independent dealers, and reduced the resiliency of their product. It ordered both companies to stop violating the Magnuson-Moss Warranty Act, recognize a consumer’s right to repair, “come clean with consumers,” and alert dealers to compete fairly. 

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